Privacy Policy

ROBERTS HAWAII WEBSITES PRIVACY POLICY

Aloha! Roberts Hawaii has a long tradition of delivering quality services and great experiences to our guests from around the world and our kama’aina.  We recognize your concerns on how your information can be used and shared with others. Roberts Hawaii values your trust that we will use your information for the intended purposes for which it was collected and ensure that necessary steps are taken to protect your personal information while using our site. Your privacy is important to us and we respect your right to keep personal information confidential.

Our family of Roberts Hawaii Tours Websites includes www.RobertsHawaii.com, www.rhShorex.com, www.jp.RobertsHawaii.com, www.AirportShuttleHawaii.com, and www.HokuHawaiiTours.com.

By visiting the Roberts Hawaii websites, you are accepting and agreeing to these practices that describes the treatment of information provided or collected on these websites.

1. What Types of Information Do We Collect?

Information You Provide Us:

We collect personally identifiable information from you when you place a reservation order, fill out a form, or input data on our site in any way.

Reservation Information: When booking reservations through our website, as relevant, you may be asked to enter your name, email address, phone number, hotel information, or other information that we require to process your request.

Payment Information: To process your payment, we will require you to provide your credit card information.

Communications: When you contact us through email, phone, or fill out a form on our website, we may store a copy of that communications to help us respond to you and process your request.

If you participate in our surveys or contests or input data on our site in any way, we will collect the information you provide to us.

Information We Collect From Third Parties

We may collect information that others provide about you when they use our websites and services and combine that with information we collect through our own websites. We are not responsible for what and how they provide your information to us. Any concerns should be directed to such third parties.

Automatically Collected Information

We collect information about your use of our websites using technologies, such as cookies, so as to customize content and advertising, to provide social media features and to analyze traffic to the site.

We may also share information about your use of our site with our trusted social media, advertising and analytics partners.

2. How Do We Use Information About You?

  • To process your order and provide you the services that you requested
  • To personalize your experience and provide you advertising based on your activity on our sites and applications and on third-party sites and applications
  • To optimize and improve our websites, products, or services so as to better serve you.
  • To communicate with you about your bookings or transactions and send you relevant information and updates.
  • To process your requests including job applications or set up of your travel agent account.

3. Do We Share Your Personal Information with Third Parties?

Roberts Hawaii does not rent or sell your personal contact information to third parties to use for their own marketing purposes.

We may include and offer third party products and services on our websites. In order to deliver your service, we will have to share the information that you provide with them (for example, your name and hotel to ensure you are picked up for your tour). These third party products and services have their own independent privacy policies. We have no responsibility or liability for how they use, maintain, or disclose your information.

www.RobertsHawaii.com, www.RHShorex.com, www.jp.RobertsHawaii.com, and www.HokuHawaiiTours.com are hosted through FareHarbor Holdings, Inc. (“Fareharbor”). Bookings made (excluding airport shuttle reservations) are also processed through Fareharbor. We encourage you to view their privacy policy at https://fareharbor.com/legal/privacy.

www.AirportShuttleHawaii.com is hosted on WP Engine. Airport shuttle bookings made are processed through The Hudson Group (“Hudson”). We encourage you to view their privacy policy at https://hudsonltd.com/privacy-policy.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site’s policies, or protect our or others rights, property, or safety in anyway legally or most appropriate to the situation at our sole discretion.

Non-personally identifiable or aggregated information may also be provided to other parties for marketing, advertising, or other uses.

4. Your Control and Choices

We respect your choices regarding our collection, usage and sharing of your information. These may include:

  • You may correct, update, or delete your account with us
  • You may choose whether to receive from us offers and promotions for our products and services

You may exercise your choices by contacting  [email protected]. Please be aware that by doing so, we may not be able to provide you with the products or services requested. In addition, our products or services may not take into account your interests and preferences.

You may also set your browser to reject cookies. Please be aware that this will affect your ability to perform some functions on our site.

5. Data Security and Integrity

The security, integrity and confidentiality of your information are extremely important to us. Transactions through this website are processed by Fareharbor, a third party online booking system. FareHarbor adheres to all modern security best practices; including, but not limited to, solutions to harden and prevent against XSRF, XSS, SQL injection, and DDoS attacks. FareHarbor does not store or process any cardholder data. All cardholder data is encrypted and transmitted via TLS to Stripe, a Level 1 PCI compliant financial institution. All web servers, applications, and databases reside in FareHarbor’s Virtual Private Cloud (hosted by Amazon Web Services) where each node is restricted to only communicate with the IPs of other nodes in the system. All web servers, databases, and applications are setup, protected, and hardened according to AWS Security best practices.

All airport shuttle reservations are processed through Hudson, a third party booking system. Credit card information provided through our online reservations forms is encrypted and measures have been taken to secure our server from any unauthorized access. So, when you place orders at our site, and provide your credit card number and other credit card information, Secure Sockets Layer (“SSL”) technology encrypts all information before sending it, protecting your information from unauthorized access. We recommend that any communications you send us do not contain information that is private or confidential. Credit card information should only be provided on the online reservations forms that encrypt the number for your protection.

While we have taken significant measures to protect your privacy, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Roberts Hawaii does not guarantee and is under no obligation to protect your information from disclosure. If you prefer not to transmit your credit card information over the internet, you may call our Central Reservations Office toll free at (800) 831-5541.

6. Children

Our websites are for a general audience and are not directed to children under 16. We do not knowingly collect personal information from children under 16. You must be over the age of 16 to use and book through our websites. Should we be made aware that a child under 13 has sent personal information to us, that information will only be used to respond directly to the child to inform him or her that we must have parental consent before receiving that information and we will delete the information. We will not honor bookings made by underaged individuals. If you believe that we were provided information of a child under 13 without parental consent, please notify us immediately at [email protected].

7. Visiting our websites from outside the United States

If you are visiting our websites or using our services from outside the United States, please be aware that your information may be transferred, stored, and processed in the United States. While the regulations in the United States might be different from those in your country, please be assured that we take steps to ensure that your privacy is protected in accords with this policy. By using our services and voluntarily submitting your information to us, you consent to the general use of such information as provided in this Privacy Policy and to the transfer of that information to and storage of that information in the United States.

General Data Protection Regulation (GDPR)

If you are visiting our website from the European Economic Area, we will normally only collect personal information from you only where you choose to provide it: in placing a reservation order, filling out a form, or inputting data on our site in any way. In most cases, if you do not provide the requested information, we will not be able to provide our services to you.

8. Changes to this Privacy Policy

We may update this privacy policy from time to time to accommodate new technologies, industry practices, and regulations or for other purposes. We encourage you to check the date of our privacy policy when you visit this site for any updates or changes.

9. Comments and Questions

If you have a comment or question about this privacy policy, please contact us at [email protected] . While this site contains links to other sites, we are not responsible for the privacy practices or the content of these. We encourage you to be aware when you leave our sites or applications and to read the privacy policy of other sites that may collect your personal information.

We at Hoku Hawaii Tours, support the Hawaii Ecotourism Association’s principles of sustainable tourism, which addresses operating principles in the following content areas:

  • Environmental Management
  • Staff Management
  • Interpretation Management
  • Consumer Evaluation Management
  • Marketing Management