Frequently Asked Questions

HERE IS A LIST of frequently asked questions we get. If there are any additional questions you may have please don’t hesitate to contact us.

  • Chevron down Do you pick up from all hotels?
  • Due to the number of hotels in Waikiki, some which do not have adequate or safe loading zones for our guests, we have designated locations which you can find here. We will advise where your particular pick up location would be based on the hotel you select upon checkout. If it is not directly at your hotel, it will be within walking distance for your convenience and safety.

  • Chevron down What do I look for when waiting for my transportation?
  • You will be looking for a black mini-coach bus that says “Hoku Hawaii Tours” on it. Your navigator will be wearing black slacks and a white polo shirt with our Hoku logo on the front.

  • Chevron down What can I expect after placing my order?
  • Immediately after placing your order, you will receive two separate emails. One will have your tour confirmation, the second will have your invoice receipt.

  • Chevron down How can I be sure to choose the perfect tour for my needs?
  • Hoku Hawaii Tours has something to offer for everyone. If you cannot decide which one would be best for your personal needs, please feel free to contact our office to speak to our friendly reservations clerk. We are ready to answer any questions you may have that will ensure you make the right choice.

  • Chevron down Can I make a reservation before I get to Hawaii?
  • You can book online or call our office at any time to make a reservation. We can take bookings as far in advance as you wish, however, we can only confirm reservations within a 12-month period.

    If you know you want to take a certain tour, but do not know the dates you will be traveling yet, we can also create a reservation and place it on a wait-list. Once you are sure of the date you would like to travel, you would just call our office to update and confirm.

  • Chevron down What is your cancellation policy?
  • Cancellations made more than 24 hours before the tour will be refunded with a 10% credit card service fee (if applicable). Cancellations made less than 24 hours before the tour will not be refunded. No-shows will not be refunded. You are allowed a one time reschedule for requests made more than 24 hours prior.

  • Chevron down Can I meet with the tour at Pearl Harbor?
  • To ensure you do not miss out on any part of your tour, we start and end our tours in Waikiki. The navigator will be sharing historical information on the way to Pearl Harbor and the city tour is completed on the way back to Waikiki.

  • Chevron down Can I bring my camera into Pearl Harbor?
  • Cameras are allowed into Pearl Harbor, however, no camera bags may accompany them.

  • Chevron down What is the "no bag" policy for Pearl Harbor tours?
  • Pearl Harbor has a strict “no bag” policy. This was set in place by the military personnel for the safety of its visitors and staff. Anything with a zipper that can hide contraband items are prohibited. This includes diaper bags, purses, fanny packs, camera bags, backpacks, luggage and such. They do provide a bag check station where you can store your belongings for a fee of $3 per bag.

  • Chevron down What should or shouldn't I bring on my tour?
  • If you are attending a tour with swimming involved, please bring a towel and change of clothes. For all tours, we recommend bringing a small container of sunscreen or sunblock. Bring a small camera or phone with picture-taking capabilities.

  • Chevron down How should I dress for my tour?
  • Dress comfortably, wear shoes if your tour requires a day of walking. Pearl Harbor does ask that you wear closed-toed shoes, you must also have a top and bottom (no bikinis and such). If you are joining a tour that will be making beach or swimming stops, please bring flip-flops (slippers). Swimming tours require a change of clothes and a towel to dry off.

  • Chevron down Are your vehicles ADA (Americans with Disability Act) compliant?
  • Hoku Hawaii Tours is a new line and guests traveling with collapsible wheelchairs will be accommodated. Please be advised there are three walk-up steps onto the vehicle. We request 24-hour notice for collapsible wheelchairs, this will assist in ensuring that our guests are comfortable. If you have any questions or concerns please call us at 808-439-8810.

  • Chevron down Do your tours operate on holidays?
  • Since most popular facilities, including Pearl Harbor, are closed on Thanksgiving, Christmas Day, and New Year’s Day, our normal tours do not operate on those days. Private Charters are available every day of the year, please contact us at 808-439-8810.

  • Chevron down Does the package price include the cost of lunch?
  • Yes! All our tours are already priced with the cost of lunch included.

  • Chevron down Do you offer any special rates or discounts?
  • We offer special rates for children ages 4-11, lap children and infants three and under are free. We will have special promotions and discounts periodically. Keep in touch with us via social media to find out more. (Find us @HokuHiTours on Facebook, Instagram, and Twitter)


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