Frequently Asked Questions

Passenger and employee safety is our top priority and we will continue to monitor the Coronavirus situation. Our management team is in contact with appropriate officials across our network to maintain awareness of the latest information. Hoku Hawaii Guidelines follow the procedures set by the (CDC) Center for Disease Control and Prevention. We routinely clean all our vehicles and have enhanced cleaning vehicles daily, sanitizing every vehicle with a spray disinfectant, including touch points such as handrails, driver areas, and poles.

We are keeping our employees informed so they are prepared to address customer concerns. As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your travel safety and provide maximum flexibility. We continue to honor our convenient cancellation policies and our staff is prepared to field your calls at (808) 439-8810. Should you need to adjust reservations made through another travel site, please contact them for assistance.

For up-to-date information, the Hawaii Tourism Authority has created a page that will provide any updates from either the CDC or the Health Department. You may visit it by clicking here.

For tour updates, please visit our COVID-19 Advisory page here.

Due to the number of hotels in Waikiki, some which do not have adequate or safe loading zones for our guests, we have designated locations which you can find here. We will advise where your particular pick up location would be based on the hotel you select upon checkout. If it is not directly at your hotel, it will be within walking distance for your convenience and safety.

You will be looking for a black mini-coach bus that says “Hoku Hawaii Tours” on it. Your navigator will be wearing black slacks and a white polo shirt with our Hoku logo on the front.

Immediately after placing your order, you will receive two separate emails. One will have your tour confirmation, the second will have your invoice receipt.

Hoku Hawaii Tours has something to offer for everyone. If you cannot decide which one would be best for your personal needs, please feel free to contact our office to speak to our friendly reservations clerk. We are ready to answer any questions you may have that will ensure you make the right choice.

You can book online or call our office at any time to make a reservation. We can take bookings as far in advance as you wish, however, we can only confirm reservations within a 12-month period.

If you know you want to take a certain tour, but do not know the dates you will be traveling yet, we can also create a reservation and place it on a wait-list. Once you are sure of the date you would like to travel, you would just call our office to update and confirm.

Cancellations made more than 24 hours before the tour will be refunded with a 10% credit card service fee (if applicable). Cancellations made less than 24 hours before the tour will not be refunded. No-shows will not be refunded. You are allowed a one time reschedule for requests made more than 24 hours prior.

To ensure you do not miss out on any part of your tour, we start and end our tours in Waikiki. The navigator will be sharing historical information on the way to Pearl Harbor and the city tour is completed on the way back to Waikiki.

Cameras are allowed into Pearl Harbor, however, no camera bags may accompany them.

Pearl Harbor has a strict “no bag” policy. This was set in place by the military personnel for the safety of its visitors and staff. Anything with a zipper that can hide contraband items are prohibited. This includes diaper bags, purses, fanny packs, camera bags, backpacks, luggage and such. They do provide a bag check station where you can store your belongings for a fee of $3 per bag.

If you are attending a tour with swimming involved, please bring a towel and change of clothes. For all tours, we recommend bringing a small container of sunscreen or sunblock. Bring a small camera or phone with picture-taking capabilities.

Hoku Hawaii Tours is a new line and guests traveling with collapsible wheelchairs will be accommodated. Please be advised there are three walk-up steps onto the vehicle. We request 24-hour notice for collapsible wheelchairs, this will assist in ensuring that our guests are comfortable. If you have any questions or concerns please call us at 808-439-8810.

Since most popular facilities, including Pearl Harbor, are closed on Thanksgiving, Christmas Day, and New Year’s Day, our normal tours do not operate on those days. Private Charters are available every day of the year, please contact us at 808-439-8810.

We offer special rates for children ages 4-11, lap children and infants three and under are free. We will have special promotions and discounts periodically. Keep in touch with us via social media to find out more. (Find us @HokuHiTours on Facebook, Instagram, and Twitter)