680 Iwilei Road, Suite #700, Honolulu, HI 96817

We’re open Sunday – Saturday, 8 a.m. – 6:00 p.m. HST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Due to the amount of hotels in Waikiki, some which do not have adequate or safe loading zones for our guests, we have designated locations which you can find here. We will advise where your particular pick up location would be based on the hotel you select upon checkout. If it is not directly at your hotel, it will be within walking distance for your convenience and safety.

You will be looking for a black mini-coach bus that says “Hoku Hawaii Tours” on it. Your navigator will be wearing black slacks and a white polo shirt with our Hoku logo on the front.

Immediately after placing your order, you will receive two separate emails. One will have your tour confirmation, the second will have your invoice receipt.

Hoku Hawaii Tours has something to offer for everyone. If you can not decide which one would be best for your personal needs, please feel free to contact our office to speak to our friendly reservations clerk. We are ready to answer any questions you may have that will assure you make the right choice.

You can call our office at anytime to make a reservation. We can take bookings as far in advance as you wish. If you know you want to take a certain tour, but do not know the dates you will be traveling yet, we can also create a reservation and place it on a wait-list. Once you are sure of the date you would like to travel, you would just call our office to update and confirm.

Cancellations made more than 24 hours before the tour will be refunded with a 10% credit card service fee (if applicable). Cancellations made less than 24 hours before the tour will not be refunded. No shows will not be refunded. You are allowed a one time reschedule for requests made more than 24 hours prior.

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